Find the invoice
Look up the original invoice and delivery record before recording what the customer brought back.
Start every return from the correct source record.
Customer returns
Proof when goods go out. Proof when goods come back.
PODsync helps teams look up the original invoice, capture what came back, review return evidence alongside delivery proof, and write back approved credit notes where supported.
- Look up the original invoice before reviewing the return
- Capture returned items, photos, notes, and item condition
- Review return evidence alongside original delivery proof
- Write back approved credit notes where supported
The problem
Returns are risky when proof is scattered
A customer may bring goods back days or weeks after delivery. Without delivery proof, return photos, item condition notes, and serial-number evidence where available, the business can struggle to confirm what was delivered, what came back, and whether the return claim is valid.
The outcome
A clearer return review before credits
PODsync keeps delivery proof and return evidence close together so operations, warehouse, admin, accounts, and managers can review customer returns with better context before approved credit notes are written back where supported.
Capture return evidence
Record returned quantities, photos, notes, item condition, and serial numbers from CSV line comments where available.
Keep the return review grounded in evidence.
Control credit decisions
Review return evidence alongside original delivery proof before approving the credit note write-back where supported.
Protect the business from unsupported return claims and rushed credits.
How it works
From invoice lookup to return evidence
01
Find the source record
Use Sage Business Cloud invoice, customer, and item data where supported to start from the original sale.
02
Record what came back
Select returned items, capture photos and notes, and scan serial numbers from CSV line comments where serial tracking is enabled.
03
Approve the credit
Review return evidence alongside the delivery proof available in PODsync, then write back the approved credit note where supported.
Start with Starter
Handle customer returns with better evidence
Try PODsync for free and give your team a clearer way to review returned goods, protect delivery proof, and reduce unsupported credit claims.