PODsync is for companies that deliver or release physical goods and use Sage Business Cloud where supported. It helps teams control delivery notes, proof, customer queries, and return reviews.
What does every PODsync plan include?
Every plan includes the guided setup wizard and the core delivery-note workflow. Higher plans mainly increase storage, message credits, user limits, and rollout capacity.
How quickly can we get started?
The guided setup wizard helps you get the basics in place and start preparing delivery records in minutes. Larger teams may still want extra rollout support for users, branches, and customer access.
Does proof capture work on Android phones?
Yes. Delivery, collection, and return capture workflows run in the PODsync Android app on Android phones with at least 4GB RAM, a camera, and internet access.
Is PODsync only for large companies?
No. PODsync gives smaller delivery-based businesses larger-company document control without a document department or scanning process.
What if our biggest problem is lost delivery notes?
That is the core problem. PODsync keeps delivery proof searchable because delivery notes are business assets, not just paperwork.
Do we still need to scan and file delivery notes?
PODsync is designed to reduce scanning and filing. Proof is captured digitally and kept with the delivery record.
Can PODsync help when customers ask for proof of delivery?
Yes. Search the record and open linked proof such as signatures, photos, timestamps, and location evidence where supported.
Can customers access their own delivery records?
Yes, where customer portal access is included and configured. Customers see only the delivery and return records they are allowed to see.
Can PODsync help with customer returns?
Yes, where Customer Returns is enabled. Teams can review returned items, photos, notes, serial numbers from CSV line comments where available, and original delivery evidence before credit decisions.
How do serial-number items work?
Where serial tracking is enabled, serial numbers must be saved in the accounting line comments in comma-separated CSV format. See Help for the required line-comment format before rollout.
Can we start small and upgrade later?
Yes. Start with Starter, then upgrade as users, storage, message use, or rollout needs grow.
What changes between plans?
The core workflow stays the same. Higher plans mainly increase storage, message credits, users, and rollout support.
What are message credits?
Message credits are used for supported paid customer messages, such as SMS or other customer updates where enabled. Delivery records do not use message credits.
What happens if we run out of message credits?
Your records stay searchable. You may need to top up or upgrade before sending more credit-based messages.
Why do higher plans include more message credits?
Larger teams usually send more customer updates. Higher plans include more monthly messaging capacity.
Does PODsync replace our accounting system?
No. PODsync uses Sage Business Cloud data where supported, with more accounting cloud integrations planned, but it is focused on delivery proof, customer visibility, and return evidence.