For customers
Customers get a clearer way to control who receives the goods on their behalf.
Less confusion around the correct recipient.
Customer release codes
Hand goods to the right person
PODsync can add a one-time release code to the handover so delivery and collection teams know the customer has approved the person receiving the goods.
- Use a one-time release code before handover
- Help drivers and collection staff avoid wrong-recipient releases
- Keep the accepted release linked to the delivery record
The problem
The wrong handover can become an expensive argument
A customer may later say the goods went to the wrong person, the wrong counter contact, or someone who was not allowed to receive them. Staff need a simple check before they hand over value.
The outcome
A clearer yes-or-no moment for staff
PODsync gives delivery and collection teams a release-code step before handover. The customer controls the code, staff enter it at the handover point, and the accepted release stays linked to the record.
For drivers
Drivers get a simple release-code check before handing goods over.
A clearer instruction at the delivery point.
For managers
The accepted release sits with the proof record when a handover is questioned.
Stronger evidence for customer disputes.
How it works
From customer code to handover proof
01
Send the release code
The customer receives a one-time release code for the delivery or collection where the workflow is enabled.
02
Check at handover
The driver or staff member enters the code before handing over goods.
03
Record the release
The accepted release stays linked to the delivery or collection proof for later questions.
Start with Starter
Give staff a clearer way to confirm the recipient
Try PODsync for free and help your team reduce wrong-recipient disputes with release controls at the handover point.